Cindy + Robert Reviews
Cindy and Robert helped buy and sell my properties, they were incredible, they kept me informed, they are hard working and I recommend working with them. It was a great experience during a stressful time.
"Cindy Wallace is a first-in-class real estate agent in Park City. That’s saying a lot as there are many agents in this market. Because Cindy began working in Park City real estate in the 1990s. she’s extremely familiar with the housing stock and market trends. She’s also a very seasoned negotiator, and exactly who you want in your corner when you’re making a real estate financial investment. I first learned about Cindy from a neighbor who explained that he had bought and sold homes with 4 different agents, and that Cindy was the best by far. I agree wholeheartedly.
My husband and I were difficult clients because we each placed a high value on different home attributes, and so we were looking for a high-quality home with many specific characteristics at a really good price. Cindy was extremely patient with us. She showed us about 50 properties over a two-year period. Her commitment to finding us the right home never wavered. During those two years, Cindy bought and sold various properties with other clients, but -- in our frequent communication with her-- we always felt like we were her only clients. She was very generous with her time and her expertise, and patiently discussed nuances with us related to comps, financing, inspections, appraisals, home warranties, and seller credits. She strategized with us so that we would get the best possible purchase contract terms as well as a competitive jumbo mortgage rate in a volatile lending market. She’s an extremely good negotiator and creatively found a way for us to save us an extra $50,000 when we were already under our desired purchase price cap.
Occasionally I went to open houses without Cindy, and when I met the seller’s agent at the open house and explained who represented me, invariably the response I got was “I know Cindy. I’ve worked with her. You’re lucky. She’s a very good agent.” Not only is she a great agent, she’s a great person. She’s honest, upbeat, friendly and respectful of everyone. She made the whole process enjoyable. Cindy is also patient, kind, generous, and hardworking. We’ve learned so much from her, and it’s amazing that she found us a home we both love that’s in our budget!"
"Working with Robert throughout my home purchase was a true delight. He took the time to fully understand my needs and always steered me in the right direction. His ability to explain & walk me through the process was super valuable as a first-time homebuyer. Robert was always available to answer any questions and became a trusted advisor that I could lean on for any questions. I appreciated his patience throughout my search as I changed my criteria and areas every few days. He always hit the ground running with helpful information. I highly recommend Robert Wallace, you won’t regret it!!!"
Robert and Cindy Wallace were absolutely incredible throughout our entire home-buying journey. As first-time buyers, my wife and I had a lot to learn, and they treated us like family—guiding us every step of the way to ensure we made the right decisions. What stood out the most was their honesty and dedication. They actively talked us out of purchasing homes they felt weren’t the right fit, pointing out concerns we never even considered. They were never pushy or sales-driven; in fact, when we started feeling overwhelmed, Robert reassured us that if we decided not to buy at all, he would completely understand—even after weeks of hard work on his part.
Having grown up with a father who is a real estate broker in Texas, I’ve seen my fair share of realtors and assumed they were all the same, But Robert and Cindy shattered that expectation. They set a new standard for what a realtor should be, and I am beyond grateful to have worked with them!
Their passion for what they do is undeniable—it shows in every conversation, every showing, and even beyond the closing! When I was unexpectedly laid off right after buying our home, Robert went out of his way to leverage his network and offer any help he could! If you have the opportunity to work with the Wallace team, take it, you’ll be so glad you did!
"Robert was amazing to walk us through all the steps of being a first-time home buyer and sealing the deal on our first home. We couldn't be happier. We highly recommend him and his team. Although they typically work at a higher price point, he made us feel important. We highly recommend him and appreciate his incredible service."
"I have now purchased a townhouse, sold a townhouse and purchased a lot to build on in the Park City area, all with Cindy. She has met or exceeded my expectations each time and when it is time for my fourth real estate transaction in the area I will no doubt engage Cindy once again. She knows the local market, she listened to our needs/desires, and she gave sage advice when the time came to negotiate the transactions."
"Cindy Wallace is beyond fantastic. She operates under the highest ethical standards, has a tremendous work ethic, thinks outside the standard box, has tons of experience, knows everybody and keeps her client's needs at the forefront. We recommend her 1,000%."
"I can't say enough positive comment about how you came through for us. Our time was limited when we came into town and you were organized and ready to run when we arrived. Although we only had a short time in town and had a deadline to purchase a place, you made everything work out smoothly. We also appreciated the extra phone calls you made in search of properties that might come on the market, but weren't listed yet. Your insight into the local market and different properties was so helpful in our decision making, as out of state buyers. Thank you for taking the extra time to look at a property on our behalf, after we left, and for taking photos to share with us that truly showed what the property looked like and helped in our decision making. We are thankful that we had the opportunity to work with you. I know that when we next look to buy or sell in the Park City area, we will definitely be in contact with you."
"Loved working with Robert and Cindy on a new build in West Jordan. They made sure I was represented well with the builder and understood everything the builder may do that was weird or that we could ask for differently. The build process is long and requires so much time of any realtor vs an existing home purchase and I was never made to feel like I took too much time or was a lower priority or anything."
"Cindy has been our realtor for 17 years since we sold our first home that we built in Deer Mountain. Upon interviewing at least 5 Realtors in 2008 both my husband and I decided that Cindy was the most professional and organized realtor we interviewed. We trust her knowledge of Park City and know she will always be honest with us in any situation. Cindy is very attentive and a great communicator. She had our best interest at heart with many homes we have bought or sold over the years. My husband and I highly recommend her for your real estate dealings."
"As professional real estate investors in the Park City area, we rely heavily on the advice and information provided to us by our real estate agent. Over the years, Cindy Wallace has proven time and time again that her intimate knowledge of the area and her determination are one of a kind. Cindy has always gone above and beyond our expectations to provide us with exactly what we needed, but it wasn't until one evening at a rather rough closing that we saw just how important having a GREAT real estate agent could be. The other party in our transaction faxed over a list of demands that were not part of their original purchase agreement, obviously trying to take advantage of the fact that the deal was so close to being completed and feeling like they had some sort of extra leverage making demands at the closing table. We were infuriated by the situation, but Cindy remained calm and collected as she phoned the opposing party and firmly took control of the situation. We were so impressed with the way that Cindy handled the negotiation, and of her obvious conviction to insuring that our best interests were represented. Needless to say, none of the extra demands were relinquished and the closing went off without another hitch. To us, her phone call sounded like one we would never want to have to handle, but when we thanked her afterwards, she simply shrugged and said with a smile "Taking care of you is what I do."
We had the absolute best experience with the Wallace real estate team and honestly couldn’t recommend them more. From start to finish, Robert and Cindy truly lived and breathed their mission: making sure we didn’t buy the WRONG house. Every single showing, Robert was there, carefully pointing out potential issues that we, as first-time homebuyers, might not have noticed—something we sincerely appreciated.
What really set them apart from any other realtors we’ve worked with was their unwavering honesty. Never once did we feel pressured to make an offer. In fact, there were multiple times when it felt like they were actively trying to talk us out of buying a house, simply because they wanted to make sure it was the right fit for us. It was clear from day one that they cared more about us as people than just making a sale, which is rare to find.
On top of that, their knowledge of the Salt Lake City market was invaluable. We only moved here a few months ago, so it was incredibly helpful that they knew exactly which neighborhoods were up-and-coming, which ones tended to hold their value, and where we’d get the most for our money. Robert and Cindy also helped us by spotting overinflated prices and helping us craft competitive offers that wouldn’t leave us overpaying.
Another huge plus was their availability. We had Robert on speed dial and texted him at any time of day with questions—no matter how small or “dumb” they might have seemed—and he always responded with patience and guidance. As first-time buyers with zero experience, having them walk us through every step of the process made all the difference.
If you’re looking for realtors who are knowledgeable, honest, and truly have your best interests at heart, look no further. We’re beyond grateful for the Wallace team and wouldn’t hesitate to work with them again! I think all of my coworkers are so grateful we finally found a house because I’m sure they’re sick of hearing about what an amazing realtor we had!
"Cindy and Robert are outstanding professionals! We have had the pleasure of working with Cindy since 2017 and then most recently with Cindy and "Robert on a total of three real estate transactions. They are the best! Smart and experienced in all aspects of real estate transactions - setting prices, making offers, and managing all the paperwork including 1031s. They are organized and on top of everything well before due dates and are available 24/7 (we have contacted them on holidays, weekends and nights - not expecting prompt replies during these times and yet we generally hear from them within hours if not minutes). I couldn't dream up a better team!"
"My wife and I have bought numerous properties through the yrs and, as such, have worked w/ many agents. I can assure you that Cindy is, by far, the best we have ever worked with! Her knowledge of Park City and the Wasatch back is 2nd to none, she takes the time to truly learn what her clients are looking for, she has the patience to find the right property for her clients and she is an astute negotiator. I would highly encourage anyone to try and have Cindy Wallace as their agent! Cindy did a fantastic job. She is exceptionally thorough and explained everything to us very well. She is very experienced and updated us frequently. What was most impressive is that she knew the exact questions we would be asking and already had a jump on the answer. Her follow through skills (not to mention her patience) are outstanding. I would recommend Cindy to anyone/everyone looking for a new home or selling their current home. We will definitely use her again in the future."
"Our experience with Cindy Wallace could not have been better. We were provided her name by a stranger we happened to meet on a hike and from our first conversation we felt very comfortable with her knowledge of the local market and her willingness to find us options within our budget. Cindy took the time to listen and learn what we were looking for and was very upfront on what a buying experience in the Park City area might look like. We were never pressured to make any decisions quickly and when we decided on a property Cindy's guidance regarding our offer was spot on saving us money. During the contract phase Cindy took the time to explain all our responsibilities and rights as a buyer leaving us well informed and in control of the entire process. Through the closing process we had no unforeseen issues and Cindy was always ahead of the curve on what needed to be done. We could not have been more pleased and impressed with Cindy and would highly recommend her for any real estate needs in the Park City area."
“Availability, patience, and responsiveness were my top priorities when looking to purchase a condo in Park City for my mother. Cindy met and she far exceeded our expectations. In fact, she did all the thinking for me, as my mom looked at condos for over 3 years, finally purchasing a condo this past spring. My mom, a healthy and vibrant women yet up in years, wanted a condo that she would eventually call home, could fit some of her special large pieces of furniture, as well as be by the bus system and in her price range. Not once did I feel pressured nor did my mom feel that we NEEDED to make a decision. I received prompt, responsive emails and I don't think she ever missed one of my telephone calls or texts. Providing a realistic view of the value of the properties in the area was perhaps by far her greatest asset to the purchase of my mom future home. She helped us price it, manage the negotiations, and actively advised us on the process – actually handling so many of the steps herself. I am, as is so many people, extremely busy. Cindy understood this and was always clear, concise, and straightforward along each step of the buying process. She truly respected my time and my mom’s ability to navigate the purchase across the country. Cindy Wallace has become a friend and advisor when it comes to real estate in Park City. I can’t thank her enough for all she did to help my mom and I. Without a doubt, I will consult Cindy Wallace the next time I conduct a real estate transaction in Park City.”
"Cindy and Robert did an excellent job selling my home, even under some pretty difficult circumstances. Cindy was strategic and thoughtful, always professional, and she and Robert went above and beyond to assist me with preparing my home for sale. It was not an easy task, but they were was so patient and always there to lend a hand. I would highly recommend them to anyone!"
"I highly highly recommend Cindy!! I contacted Cindy from out of state, interested in a vacation home in Park City we had never seen. She had no way to know if we were serious buyers or just dipping our toes, but she was incredibly helpful and responsive from day one. We did not put an offer in on that house, and kept changing our minds what we were looking for, but she continued to actively help us throughout. She even sent letters out to owners for homes we were interested in which weren't on the market (hey, you never know!). We put offers in on multiple homes, above asking in this crazy market , and she helped us figure out what our ceiling would be so we didn't get caught up in "winning" (which would also have given her more commission and got us out of her hair!) but rather helped us stay within reasonable bounds for any given property. Evenings, weekends, at one point she was trudging through deep snow during a snowstorm for us (actually more than once I think)...taking videos of places since we weren't there. In the end, we bought a beautiful piece of land on which we are building. There too, she provided us with names of builders and architects so we could scope everything out before buying. She seems to know everyone and was incredibly helpful from start to finish. We have still never even met Cindy, yet she did an amazing job. You won't find someone better, call Cindy!!"
Totally and completely impressed - and this is coming from a licensed attorney. Cindy was proactive, knowledgeable, detail oriented, on top of everything - all the time. Highly recommended."
"Robert helped me sell my Park City condo and I couldn’t be happier with his service and expertise. He made the process smooth and easy from the beginning, especially considering we did it all while I was in another state. I know his abilities helped me get top dollar. I would use him again in the future and recommend him to anyone I know."
"I have bought 1 and sold 2 homes with Cindy and have found her professional, honest and easy to work with. The last sale was during the first year of Covid so was a challenge! She only brought serious, qualified buyers for showings and rigorously followed safety guidelines which made me comfortable. I had multiple offers and her advice was insightful for which to accept resulting in a very smooth closing. I would definitely use Cindy as my agent again."
“Thank you for finding the perfect home for us. Your market knowledge and contacts were invaluable. We called you to help us shop for a second home in the mountains after finding your website. The home search function on your website was the most comprehensive and easiest to use that we found. At our first meeting, you provided us with more market information than any realtor ever has. Then you drove us around all the areas, showed us homes on the market and with your experience, told us the positives and negatives of each. When we found the area that most interested us, you worked to find the best deal. We never expected to find the house we wanted and to make an offer so quickly. Once we made an offer, we were impressed that you stayed with us and helped us through the difficult negotiation process, inspection, and recommended an outstanding mortgage lender. We are confident that if you had not been our realtor, we would still be shopping instead of moving in. We would highly recommend you to anyone looking for outstanding service. Please give our contact information to any potential clients.”
"We highly recommend Cindy Wallace as a real estate agent in Park City, UT. I can't say enough about how positive our experience was working with her on our recent home purchase. From our first phone call, well beyond the settlement, Cindy was patient, professional and always looking out for our interests. She stayed on top of every aspect of the transaction, never let a ball drop, and always read between the lines to be sure that our interests were protected and that our builder delivered on what was promised. She went so far above and beyond our expectations that I'm not sure I can give her enough stars. Her advice, support, input, recommendations and oversight of our home, while being built, was exceptional. Cindy's knowledge of the area, the market and beyond were incredibly helpful throughout our decision making and we feel so lucky to have found her. If you're looking for an amazing realtor in the Park City area, Cindy Wallace and her team are a perfect choice."
"Cindy did a fantastic job. She is exceptionally thorough and explained everything to us very well. She is very experienced and updated us frequently. What was most impressive is that she knew the exact questions we would be asking and already had a jump on the answer. Her follow-through skills (not to mention her patience) are outstanding. I would recommend Cindy to anyone/everyone looking for a new home or selling their current home. We will definitely use her again in the future."
"I have been very involved in real estate investment properties since 2003. I have had the opportunity to work with many different realtors both as a buyer and as a seller. Cindy Wallace is on the very top of my list when it comes to great real estate agents. She is extremely knowledgeable about Park City and the surrounding area. She is great at sharing her knowledge of the area and the market with you. It doesn’t matter if you are looking for a primary residence, second home, building lot, foreclosure, short sale or investment property. She is expert at finding the properties that meet your requirements. There have been several times that I was looking for very specific properties and she is the only way that I was able to find them. She went above and beyond what other realtors would do. She is the best. If it were possible, I would give my personal guarantee that you will be very satisfied with her service. I hope you have the good fortune of working with her."
"Cindy was the best realtor I've ever had (and I have done my share of buying and selling)! She does her homework and will give you all of the data you will need to make your decision. She made it easy to buy even though I wasn't living in Park City at the time. She is smart, thorough, and will ALWAYS represent your best interest. She is professional and thorough and all around fabulous. I am thrilled to have had the opportunity to get to know her and work with her!"
"Cindy, helped us find the perfect home in Park City. We evaluated properties all over the area from PC to Kamas to Kimball Junction to... based on our Style and location preferences Cindy helped us identify the perfect property in the ideal location. My wife and I own several properties and have reviewed, negotiated and closed on properties in multiple states and we believe that Cindy is in the upper echelon of realtors. We can honestly say that Cindy went far above and beyond what most realtors can/will or could do. Given that our primary residence is in another state we did not have the opportunity to visit our PC home before we decided to close on it. Cindy found the property, which fit EVERYTHING we were looking for, FaceTimed us several times and helped us execute the transaction remotely. We absolutely love our place and would HIGHLY RECOMMEND CINDY to anyone in need of a great realtor."
"Robert guided us every step of the way, during our search for and purchase of a vacation home in Park City. The team is knowledgeable and hardworking, and from the beginning understood our needs, and were able to narrow down excellent choices for us. We purchased our new home, sight unseen, as we live across the country, and felt totally comfortable doing this, as a result of the excellent service from Robert and Cindy. We completed this transaction during the height of the Covid Pandemic, thanks to their excellent communication skills, and caring attitude. We would recommend Robert and the Wallace Team to anyone looking to buy or sell a home."
Cindy is probably the best person I have ever met! You just know that she ‘has your back’ and always works according to your preferences, never pushing anything onto you but offering advice when needed. She really goes way above and beyond and even follows up after a sale has been made. I cannot praise her highly enough.
“If you are interested in buying or selling a property in Park City, I highly recommend you contact Cindy. We used her services 6 years ago to purchase our condo and we have just used her again to sell it. For us, being miles away from Park City, it was essential to have somebody we could trust on-site and Cindy did not disappoint us. She helped us throughout the process, explaining everything in detail, providing constant feedback, and walking the extra mile with a couple of issues left behind by our last tenant. We followed her advice on the listing price and we had 6 offers within 48 hours, 4 of them above the listing price. She helped us choosing the right offer and 5 days later we had already closed. We are still shocked that we could close the sale of our condo so quickly and smoothly. Call Cindy! She will exceed your expectations!”
"Availability and responsiveness were my top priorities when selling my vacation-rental property in Park City. Cindy met and far exceeded my expectations. In fact, she did all the thinking for me. I received prompt, responsive emails and I don't think she ever missed one of my telephone calls. Providing a realistic view of the value of my property was perhaps by far her greatest asset to the sale of my home. She helped us price it, and with her advice, we had our first offer at list price within two weeks of the property hitting the market. I am, as is everybody else, extremely busy. Cindy understood this and was always clear, concise, and straightforward along each step of the selling process. She truly respected my time. Hands down I will consult Cindy Wallace the next time I conduct a real estate transaction in Park City."